USE REGULATIONS
FOR AQUA NICK AQUATIC PARK
Article One
Objective. These Regulation are intended to regulate
the visitors’ use of the aquatic park facilities known by the brand name Aqua
Nick. In all circumstances unforeseen by these Regulations, local, state,
and federal law shall apply, along with the use regulations for each individual
attraction and the instructions given by park personnel either verbally or otherwise.
Article Two
Visitors’ Chek-In and ID. All visitors must check in at the park entrance,
personally filling out all documents provided to them, including a liability
waiver signed by each visitor, regardless of their visiting as part of a group.
Each must also show their photograph ID. Minors and visitors with special needs
may enter the park accompanied by a responsible adult who, apart from checking
in, must write down the full name of each person under his/her care on the waiver
sheets.
The liability waiver sheet must be
turned in to the security personnel at the entrance to the park.
The park is authorized to refuse
admission to any visitors who are unable too fulfill
these requirements.
Article Three
Service Hours and Re-entry. Park service hours for the general public are from 10:00 to 18:00
hours, from Monday to Sunday.
If visitors decide to leave the
park before closing time, they may not re-enter. Each individual ticket can
only be used once a day.
Article Four
Park Capacity. Per Civil Protection norms, the park shall make
tickets available for a certain number of permitted visitors. When the park is
at maximum capacity, all further visitors shall be told that the park is at
maximum capacity and tickets are no longer available for that particular day. The park shall no be liable for being unable
to admit more visitors into its facilities after having reached maximum
capacity.
Article Five
Health Protocols. The park has implemented reasonable measures in order to guarantee that its hygiene and cleanliness
standards meet all guidelines set forth by local and global public health authorities.
As such, we require that all visitors fulfill at all times
all applicable protocols and procedures. The park reserves the right to refuse
access and services to all visitors who do not adhere to said protocols and
procedures.
Article Six
Security on Entry and
Forbidden Items. All visitors
must goo through security measures deemed appropriate by the park at the main entrance.
The park reserves the right to inspect all packages, purses, and backpacks before
allowing visitors to enter. As such, we recommend refraining from bringing them
to the park, as much as possible, in order to make
your entry to the park more agile.
Among other things, bringing the
following into the park is forbidden:
·
Food, beverages
of any kind (including alcohol), substances forbidden by the law, and ice boxes.
Baby and lactating baby food is exempted from this.
·
Sharo objects,
such as knives and jewelry, weapons, and illegal contraband implements.
·
Fire arms and any
kind of arms, munition, fireworks, and explosives.
·
Electrical
cords and audio equipment, other than personal audio systems.
·
Selfie-sticks
or similar items.
·
Glass
bottles and/or objects of any kind.
·
Purses
with large chains and jewels.
·
Unmanned vehicles
and “drones”.
·
In
general, any item considered hazardous.
Likewise, animals or pets are not
allowed into the park.
Article Seven
Behavior Guidelines. When making use of park facilities, visitors
must behave properly in order to create and preserve
an environment that fosters healthy and safe family interaction. Among others,
visitors must observe the following rules:
1.
Refrain
from causing fights or any actions that disturb other people.
2.
Avoid
using bad words, bombastic language and displaying irresponsible or offensive behaviors.
3.
Walk only
on permitted areas of the park. Caution must be used to avoid slipping or
falling on wet floors.
4.
Refrain
from consuming alcoholic beverages outside the bar area or areas with special
dispensation for such consumption; from becoming inebriated, and from consuming
or coming under the influence of substances prohibited by the law.
5.
The park
is a smoke-free area, so smoking in not allowed.
6.
Do not sit
or stand on fences or handrails.
7.
Refrain
from damaging park furniture, decorations, installations, or property.
8.
Do not save
places on lines, exchange places with other people, cut in the line, or leave
the line, then come back to the same place, for any reason. Visitors leaving
the line must get on the beginning of the line, should they decide to return.
9.
Refrain
from taking photography or film videos of other visitors without their consent,
nor incur in any behaviors that can be considered as harassment.
10.
Respect
the rules for the use of attractions and all instructions issued by the park personnel.
11.
In
general, do not perform any actions that can be prejudicial to the park, other
visitors, or that are contrary to the law and good morals.
Should any person incur in these
behaviors, park personnel are authorized to demand that he or she should leave
the park without a refund. This decision shall be assessed by park personnel, depending
on the gravity of the behavior, at their sole discretion.
Article Eight
Safety Measures. Visitors must observe, among others, the
following safety measures:
On chutes:
i.
Very tall
or very short persons, persons with heart problems, neck or back problems, pregnant
women, people who recently underwent surgery, people bearing casts, splints,
immobilizing devices, and people with certain types of disability, may not make
use of the chutes.
ii.
Swimming
suits must not have any metallic parts which could damage the chute channel or
get stuck and hurt visitors. Water shoes, sandals, or water stockings are not
allowed in the chutes.
In pools and attractions in general:
i.
Before accessing
any attractions and/or pools in the park, read the onsite usage rules.
ii.
Visitors
swim at their own risk.
iii.
Pools are
a means of recreation and, because of their shallow depth, diving into the
pools is not permitted.
iv.
Do not
swim when too tired, heat-stricken, when less than two hours have passed after
your last meal, or under the influence of alcohol.
v.
Before getting
into a pool, check its depth, since it might be different from what it appears
to be.
vi.
Always be
mindful of those swimming with you and never push anyone into the water against
their will.
vii.
Minors and
persons with special needs must always be accompanied and under the supervision
of an adult. If applicable, parents are responsible for accompanying their underage
children when using the pool and/or other park attractions.
viii.
Pregnant
women and people with heart problems or back problems should not use the park
attractions.
ix.
Each
attraction has specific information concerning users’ minimum and maximum height
and weight. Thus, visitors must read notices carefully before entering each
attraction.
x.
In case of
accident, report it immediately to the park personnel and follow instructions.
Preventing sun-related
problems:
i.
We recommend
being exposed to the sun only for short periods. Start with 15-minute and increase
gradually.
ii.
Wear
sunblock that protects you against UV light. If needed, you can purchase at the
park giftshops.
iii.
Protect
yourself from the sun with sunglasses and a hat. If sunburnt, you must seek immediate
medical assistance.
iv.
We encourage
you to drink enough water throughout your stay at the park. Always drink bottled
water or use one of the especially-provided drinking
fountains.
Article Nine
Personal Items. Loose items are not permitted when using an
attraction, so they must be left for safekeeping with visitors who are not
riding the attraction or stored in lockers made available for your convenience.
The park is not liable under any circumstances, for stolen, lost, or damaged items,
nor for the malfunction of devices through coming in contact
with the water.
If required, the park has lockers
available for visitors to store their belongings. In case of loss of locker keys,
the cost of replacement. Nevertheless, the park does not guarantee the security
of belongings deposited in the lockers, so visitors accept they are solely and exclusively
responsible for the protection and custody of their valuables.
Article Ten
Swim Apparel. Visitors must wear clothes that are appropriate
for swimming. Thus it is forbidden too wear underwear
items, sports clothes, or t-shirts instead. Children wearing diapers must also
wear waterproof protection. Likewise, clothes and tattoos bearing offensive depictions
or language are forbidden at all times, including sexual
content or homophobic expressions.
Article Eleven
Visitors’ Responsibility. The security of our visitors is the most
important thing. We hereby remind you that there are inherent risks in using an
attraction or pool in the park. Therefore, we ask that all visitors:
1.
Act responsibly
and obey all verbal and written instructions and warnings at every attraction.
2.
If
applicable, all visitors wear the provided protection equipment.
3.
All
visitors abstain from using attractions that represent a risk for their personal
integrity or that of the people in their care, being especially mindful of issues
related to their size, health, age, pregnancy, mental health, psychological and
physical conditions.
The park has certified lifeguards
in safety during service hours. Nevertheless, the park is not responsible for
accidents resulting from irresponsible behaviors or negligence on the part of
visitors, or due to events which are not the result of negligence of the park
or its personnel.
Article Twelve
Procedure in case of emergency. In case of electrical storms, or mechanical or
operational difficulties, park attractions and pools will be temporarily closed
and evacuated.
No refunds will be issued in case
of rain.
General recommendations in
case of emergency:
a)
In case of
emergency, report it immediately to the park security personnel.
b)
Locate emergency
exits and evacuation points throughout the park.
c)
Follow evacuation
routes or head to the meeting site indicated by park personnel, for your protection
and safety.
d)
At all times,
follow instructions from park personnel.
e)
Remember
that, in any emergency, the most important thing is to remain calm.
Article Thirteen
Other services. The park has various additional services, such
as restaurants, cabins, giftshops, a bar, among others, which can be used by
visitors at an additional cost that is not included in their entry rate. The
park is not liable for services or products offered by third parties, even when
said products or services are hired within park premises.
Article Fourteen
Image and Monitoring Rights. Visitors grant the park their consent to be
photographed, filmed, recorded on video, and, if applicable, for the park to
capture and reproduce the likeness and sound of the voice of our visitors,
without the need for royalties or any other considerations.
It is important to point out that
the park monitors images captured through CCTv systems in order
to guarantee the safety of our visitors, our team, and park facilities.
Article Fifteen
Intellectual Property. All activities, brands, characters, logos,
publicity slogans of the park are protected by copyrights.
Visitors are hereby informed that
their paying their entrance fee to enter the park cannot be interpreted as granting
visitors any rights on the activities, brands, characters, logos, publicity
slogans or any other intellectual property rights related to the trademark Nickelodeon,
since thy are the exclusive property of the company Viacom, Inc.
or its subsidiaries.
Article Sixteen
Photography and Video. All photographs and videos of visitors must be
for personal use exclusively. As such, their commercial use is strictly forbidden
(as , for instance, in marketing, propaganda or
publicity), without the express, written consent of the park.
The park reserves the right too refuse
permission to take pictures of any kind at specified individual sites. Specifically,
the use of the following equipment is forbidden:
•
Selfie-sticks
and similar devices.
•
Any kind
of cameras (go-pro, video, cellphones, smartphones and
similar others) when using attractions. No exceptions made.
•
In order to
guarantee the safety and entertainment of all visitors, the park prohibits the
operation and use of aerial unmanned vehicles (such as drones) regardless oof
their size, weight, or purpose, either above or at the park facilities, without
prior written authorization of the park.
Article Seventeen
Illnesses and emergencies. It is the visitors’ obligation to inform park
security of any contagious diseases, accidents, deaths, and crimes occurring
within park premises.
Article Eighteen
Privacy Notice. Under the terms of the
Federal Law for the Protection of Data Held by Private Companies or
Individuals, you are hereby informed that the person responsible for the use,
storage or processing of your personal data provided herein (along with data of
persons you are responsible for and the so-called sensible data) is the firm Operadora
Gention, S.A. de C.V. (OG), located at Carretera Cancún-Playa del Carmen
kilómetro 45, Muchim, Playa del Carmen, municipality of Solidaridad, Quintana
Roo, zip code 77710. OG shall use the data provided herein solely and exclusively
too render the services of the Aqua Nick aquatic
park and other related purposes.
OG may transfer your data too third parties in order to fulfill the purposes of such use, as outlined
above.
Visitors are entitled to have access, rectify, cancel, oppose, transfer
and restrict the use of your personal data. To do so, you must follow the procedure
established in the full Privacy Notice indicated below.
OG may keep your data as long as
the contracted obligations that gave rise to the use persist, and until the prescription
of actions derived therefrom.
If visitors should require more information, you may
access our full Privacy Notice directly at the park management offices or
through the following links: https://app.karismamexico.com/RegistrationCard/Page/NRM-Aviso_de_Privacidad.htm and https://www.karismahotels.com/es/politica-de-privacidad, notwithstanding the fact that OG make them available to you via email,
fax, or any other remote means.
By checking in and entering the park, you agree that the full privacy notice has been
made available to you through the means stated in this paragraph, and grant
your express consent
for the treatment and transfer of your personal data as per the
above.
In case of dispute concerning the contents of our
privacy notice, you and OG agree too submit expressly
to the provisions of the law, its regulations, and the competence of the Federal
Court of Fiscal and Administrative justice of the State of Quintana Roo, expressly
waiving any and all foreign jurisdictions you might be entitled to du e too
your nationality, address, or place of residency.
Article Nineteen
Visitors Consent. By checking in and entering the park, visitors declare
that:
·
They are expressly
aware of the implications of using park resources and take on any responsibility
for any and all preventive actions and procedures the
deem necessary to mitigate the risks inherent to an aquatic park and the use of
its services.
·
The have read
all policies contained in these Regulations in full, including any and all links appearing herein.
·
They understand,
accept, and are bound to fulfill the policies of these Regulations, along with
all other guidelines set forth in Article One herein.
·
They certify
and declare that thy use the park by their own free will.
Hereby we make our email
address available to you: customerservice@nickresortrivieramaya.com
in order to share your comments and suggestions, which are
extremely valuable to us.